Agreement

USER AGREEMENT
St. Petersburg Edition dated: “01” November 2024

General Provisions

 

1.1. In its operations, the ONLINE STORE HOMIS is guided by the Civil Code of the Russian Federation, Federal Law No. 152-FZ of July 27, 2006 "On Personal Data", Law No. 2300-1 of February 7, 1992 "On Protection of Consumer Rights", Resolution of the Government of the Russian Federation No. 612 of September 27, 2007 "On Approval of the Rules for Selling Goods Remotely", and Resolution of the Government of the Russian Federation No. 55 of January 19, 1998 "On Approval of the List of Non-Food Goods of Good Quality Not Subject to Return or Exchange for Similar Goods of Another Size, Shape, Dimensions, Style, Color, or Configuration".

1.2. This User Agreement (hereinafter referred to as the “Agreement”) regulates the procedure for purchasing goods offered for sale to Users (Buyers) on the website of the company “ONLINE STORE HOMIS” - https://www.homise.ru/ (hereinafter referred to as the Site or Seller), as well as the procedure for using the services of the company’s website “ONLINE STORE HOMIS”.

1.3. This Agreement is a public offer in accordance with Articles 426, 435, and 437 of the Civil Code of the Russian Federation. A person intending to place and/or placing an order for the goods presented on the website of the company “ONLINE STORE HOMIS” - https://homise.ru/, and possessing the necessary capacity to perform purchases, has the right to conclude a contract with the Seller solely by accepting the Terms of this offer. Acceptance of these Terms is made by the User at the moment of performing one of the following actions: registering on the Site; at the moment of placing an order through the Site (if the User has not registered on the Site); at the moment of logging in to the Site through social networks; at the moment of calling the phone number of the company “ONLINE STORE HOMIS” or through the Site's chat—when ordering goods through the operator by phone or via the Site's chat. A separate contract may be concluded with legal entities and individual entrepreneurs. 1.4. For the purposes of this Agreement, the following key terms and definitions are used: The company “ONLINE STORE HOMIS” - //https://homise.ru/, through which the company “ONLINE STORE HOMIS” sells furniture and interior items remotely. User (Buyer) – any individual visiting the website of the company “ONLINE STORE HOMIS” - https://homise.ru/, with or without the intention of making a transaction for the purchase of goods and services sold via the ONLINE STORE HOMIS.

 1.5. The website of the company “ONLINE STORE HOMIS” - https://homise.ru/ offers for sale goods owned by the Seller (hereinafter referred to as the Goods).

1.6. In the case of placing a pre-order for a Product on the website of the company “ONLINE STORE HOMIS” (the product is out of stock at the Seller's warehouse and requires production to order), a separate purchase agreement is concluded between the Buyer and the Seller. In this case, the provisions of this Agreement do not apply to the arising legal relations.

1.7. The Seller's website contains unique content related to interior design, events in the design and fashion industry, helpful tips, ongoing promotions and events, and more. This content is presented for Users for informational purposes, and the rights to it belong to the company “ONLINE STORE HOMIS”.

1.8. The deadlines specified on the website of the company “ONLINE STORE HOMIS” - https://homise.ru/ are counted in working days unless otherwise explicitly stated. 1.9. The informational materials about the Goods presented on the Site are for reference purposes and cannot be considered a guarantee of the availability of the described properties and characteristics of the Goods. To clarify information about the Goods, the Buyer should contact customer support.

1.10. The phone number and email address specified by the Buyer when registering on the website of the company “ONLINE STORE HOMIS” - https://homise.ru/ are unique and cannot be used as contact information for another Buyer.

Order Placement

2.1. To make a purchase on the Site, as well as to view information and otherwise use the Site, User registration is not required; however, registration is recommended as it provides access to the User's personal account containing the history and status of all orders.

2.2. To place an order on the Site, the Buyer must provide their first name, surname, email address, contact phone number, and delivery address. The Buyer is not entitled to provide a pseudonym or other name that differs from their actual personal data during registration, as this will result in a refusal to return Goods of proper/improper quality and refund the Buyer the cost of the Goods. The Buyer is responsible for the accuracy of their personal data when placing an order. The Seller is not liable for failing to fulfill obligations to the Buyer if the inability to duly fulfill them is due to the Buyer providing incorrect information, in particular, the full name, email, delivery address, contact phone number.

2.3. The order is placed by the User independently through the ONLINE STORE HOMIS website https://homise.ru/, or via email at orders@homise.ru. After placing the order, the Seller will contact the Buyer if necessary to clarify information about the order. Each order is assigned an identification number. The Goods and services associated with the purchased Goods are subject to payment at the prices set by the Seller. The detailed order placement procedure is described here. 2.4. An order is considered placed from the moment the Seller confirms the acceptance of the order for execution. Confirmation is sent to the Buyer via email or communicated via the phone number provided by the Buyer. The Buyer has the right to cancel the placed order at any time before the Goods are shipped by sending a notice to orders@homise.ru. If the Buyer cancels the placed order after the shipping of the Goods has begun, they are obliged to pay the Seller for the services of delivering the Goods to the Buyer and back to the Seller's warehouse. For the purposes of this clause, shipping of the Goods is understood to mean the transfer of the Goods to a courier service or another carrier for delivery to the Buyer.

2.5. The price for the Goods and associated services is displayed on the website of the company “ONLINE STORE HOMIS” - https://homise.ru/. The price of the goods is indicated in EUROS (EUR).

Order Payment

3.1. The Goods ordered on the website of the company “ONLINE STORE HOMIS” - https://homise.ru/ can be paid for using one of the following methods:

3.1.1. by bank card Visa or MasterCard on the Site;

3.1.2. by bank transfer to the Seller's bank account according to the details provided by the seller; 3.1.3. in cash or by bank card to the courier upon receipt of the order. This method of payment applies to orders delivered in St. Petersburg and the Leningrad region.

3.2. For legal entities, payment by bank transfer based on an invoice issued by the Seller is possible. The invoice for payment is sent by the Seller's customer service manager after the order is confirmed.

 3.3. When making payment for an order using a cashless payment system: using a bank card, bank transfer to the Seller's account, payment through electronic systems, etc., the date of payment for the Goods by the Buyer is considered to be the date the funds are credited to the Seller's bank account. When the Buyer pays for the order in cash, the date of payment for the Goods is the date the funds are handed over to the Seller/the Seller's representative or the representative of the courier service upon delivery of the Goods. 3.4. The Seller reserves the right to clarify the cost of the Goods and the cost of services until the Goods are shipped to the Buyer. 3.5. The Seller has the right to cancel the order if such order has not been paid by the Buyer within 2 (two) calendar days from the date of its placement.

Delivery of Goods

4.1. The estimated delivery time for the Goods is indicated on the Product description page.

 4.2. Delivery of Goods within St. Petersburg and the Leningrad region is carried out within 3-5 working days. Delivery conditions to other regions of the Russian Federation can be found in the Payment and Delivery section of the Site.

 4.3. The delivery period for the order to the Buyer is counted from the day following the day of confirmation and payment of the order. For orders delivered to St. Petersburg and the Leningrad region where the payment method is cash on delivery – the delivery time is counted from the day following the day of order confirmation by the Buyer.

 4.4. The Buyer has the right to receive information about the stages of order processing, as well as the estimated delivery date for the Goods by contacting customer support and providing the order number, or their email address, or their name and surname.

4.5. Delivery of the Goods is a paid service, the cost of which is determined based on:

the delivery address specified when placing the order,

the chosen courier service,

the chosen delivery option;

the size, weight, and volume of the Goods. The final delivery cost is calculated when placing the order before confirmation and displayed to the Buyer in the order window or communicated to the Buyer at the time of placing the order via telephone or email.

4.6. At the request of the Buyer, it is possible to combine several orders into one delivery. The possibility and conditions for such a combination are discussed when confirming the Buyer’s order(s).

4.7. Delivery of the Goods is carried out by the Seller to the door of the Buyer’s premises or to the order pickup point – depending on the delivery option chosen by the Buyer.

4.8. In the event of a delivery failure (failure of the Buyer to accept the Goods, violation of the deadlines for accepting the Goods, refusal of the Buyer to accept the Goods on the day of delivery), the Buyer will be charged (withheld) the cost of delivery and return of the Goods to the Seller in accordance with the actual expenses incurred by the Seller for delivery, including, but not limited to - expenses for packaging, labeling, loading, unloading, and other actions related to preparing the Goods for delivery and handing them over to the Buyer. Payment by the Buyer for the cost of returning the Goods to the Seller is made in accordance with paragraph 5 of clause 21 of the Resolution of the Government of the Russian Federation No. 612 of September 27, 2007 “On Approval of the Rules for Selling Goods Remotely” (the text of the specified Resolution can be viewed here). If the Buyer expresses the desire to receive the Goods again, the new terms and conditions for delivering the Goods will need to be agreed upon additionally between the Seller and the Buyer.

Return Conditions

 5.1. Return/exchange of Goods of improper quality:

5.1.1. In the case of discovering defects inthe Goods, the Buyer has the right to return/exchange the Goods of improper quality within 14 days from the date of receipt, provided that the Goods have not been used and are in their original packaging.

5.1.2. To return/exchange the Goods, the Buyer must notify the Seller about the defects by sending an email to orders@homise.ru, including photos of the defects and a description of the issue.

5.1.3. Upon receiving the return request, the Seller will provide the Buyer with instructions on how to return the Goods. The costs for returning the Goods will be covered by the Seller if the return is due to defects in the Goods.

5.1.4. The Seller reserves the right to inspect the returned Goods to confirm the defects before agreeing to the return or exchange.

5.2. Return/exchange of Goods of proper quality:

 5.2.1. The Buyer can return Goods of proper quality within 14 days from the date of receipt, provided that the Goods have not been used and are in their original packaging.

 5.2.2. To return the Goods, the Buyer must notify the Seller by sending an email to orders@homise.ru, indicating the order number and the reason for the return.

5.2.3. The costs of returning the Goods of proper quality shall be borne by the Buyer. 5.2.4. The Seller reserves the right not to accept the return if the Goods show signs of use, damage, or if the packaging is missing or damaged.

 5.3. Refunds:

 5.3.1. Refunds for returned Goods will be processed within 10 working days after the Seller receives the returned Goods and confirms their condition.

 5.3.2. The refund will be issued using the same payment method used by the Buyer for the original transaction, unless otherwise agreed upon.

 

6. Procedure for submitting claims

6.1. Any claims by the Buyer, including claims regarding defects in the Goods, must be clearly stated and submitted in writing to the Seller's office on behalf of the Buyer.

6.2. The Buyer cannot return the Goods without obtaining the Seller's prior written consent.

6.3. Claims related to the delivery of the Goods are not accepted after 3 (three) business days following the day of delivery of the Goods to the Buyer.

 

7. Promotions

7.1. The Seller has the right to conduct various promotions at any time, issue paper and electronic coupons, and provide the Buyer with discounts aimed at encouraging the Buyer to purchase various Goods from the Seller.

7.2. A promotion is understood as an event organized by the Seller for the purpose of selling Goods to the Buyer under terms specified by the Seller each time separately.

7.3. A coupon is defined as a paper document or alphanumeric code issued by the Seller in a specific form established by the Seller, granting the Buyer the right to purchase the Goods on favorable terms or to use services related to the purchase of the Goods on favorable terms. The coupon can be used by the Buyer in the manner provided for in the coupon and only once.

7.4. A discount is the amount by which the purchase price of the Goods sold by the Seller to the Buyer is reduced. Information about all discounts and their duration is available on the website of "INTERNET STORE HOMISE" - https://homise.ru/.

7.5. The Seller has the right to conduct contests at any time aimed at increasing the Buyer's interest in various Goods presented on the Seller's website. The procedure and conditions for holding the contest are specified by the Seller in each case separately, and information about the procedures and conditions for holding the contest is posted on the Seller's website.

 

8. Use of the website https://homise.ru

8.1. When registering on the website of "INTERNET STORE HOMISE" - https://homise.ru/, the User may be required to provide information about themselves, including various personal data and contact information. The User agrees that any information they provide to "INTERNET STORE HOMISE" during the registration process will always be accurate, reliable, and current.

8.2. The User hereby agrees to use the website https://homise.ru exclusively for purposes permitted by this Agreement, applicable laws of the Russian Federation, and business customs accepted in the Russian Federation.

8.3. The User hereby agrees not to attempt to gain access to the website https://homise.ru by any means other than through the website interface provided by "INTERNET STORE HOMISE", except in cases where such actions have been expressly permitted to the User in accordance with a separate agreement with "INTERNET STORE HOMISE".

8.4. The User agrees not to engage in any activities that hinder the operation of the website https://homise.ru, the corresponding servers or networks associated with the website https://homise.ru, or violate the order of the website's functioning.

8.5. The User agrees not to reproduce, duplicate, copy information contained on https://homise.ru for any purposes, except in cases where such actions have been expressly permitted to the User in accordance with a separate agreement with "INTERNET STORE HOMISE".

8.6. The User agrees to be responsible for any violations of obligations established by this Agreement, as well as for any consequences of such violations, including compensation for losses incurred by "INTERNET STORE HOMISE".

8.7. The User agrees and understands that they are responsible for maintaining the confidentiality of passwords associated with any account used to access the website https://homise.ru.

8.8. The User agrees that they are responsible to the website https://homise.ru for all actions performed using the User’s account.

8.9. If the User becomes aware of any unauthorized use of their password or account, the User agrees to promptly notify "INTERNET STORE HOMISE" by sending a corresponding message to: orders@homise.ru.

8.10. The User acknowledges and agrees that https://homise.ru, its services, and information materials may contain or may contain information that is subject to legal protection in accordance with the laws of the Russian Federation and international law.

 

10. Cookie Policy

10.1. Cookies are small pieces of information sent by a website and stored on the user's side (usually in the browser cache on the hard drive). Cookies allow websites to remember your preferences and make it easier to work with the site.

10.2. How we use Cookies.

10.2.1. Identification. We use cookies to identify registered users to show them certain information relevant to their interests.

10.2.2. Security. We also use cookies to support the security of the website and prevent abuse, including leakage of personal data.

10.2.3. Preferences, functions, and services. We use cookies to gather information about the user's language preferences and communications. They are also useful for filling out contact forms on the website.

10.2.4. Performance analysis and research. We use cookies to determine how well our website is functioning and to improve its performance and usability. In addition, we use cookies to understand, enhance, and conduct research on products and services, including users' login times from other websites, applications, and devices when working on computers or mobile devices.

10.3. Most browsers allow users to manage cookie settings. However, restricting cookies on websites may significantly impair the overall quality of website use.

10.4. How "Cookies" adapt our website to meet your needs. "Cookies" help tailor website content to user expectations. In turn, analytical "Cookies" are used to evaluate website statistics. They allow us to assess user preferences and ratings, as well as how we can improve the site for users. Among other things, authentication cookies provide easy login to accounts. They also facilitate filling out various web forms and remembering user-selected site settings.

 

11. Security, Privacy, and Personal Data

11.1. Any purchase made remotely involves providing personal data by the Buyer. This data is necessary to facilitate the payment and delivery process. "INTERNET STORE HOMISE" values the trust placed in it by Users and is aware of its responsibility to ensure the confidentiality of the information provided by Users, including personal data shared during registration on the Site, including but not limited to: surname, first name, patronymic, gender, contact phone number, email address, delivery address for goods, etc. "INTERNET STORE HOMISE" makes every effort to ensure that all data stored in the system is securely protected against unauthorized access or use in accordance with the Federal Law of the Russian Federation No. 152-FZ "On Personal Data" dated July 27, 2006.

11.2. By registering on the Site, the User consents to the processing of their personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data for the purpose of forming and processing User orders, as well as organizing the delivery of ordered goods.

11.3. The User agrees that the consent to process personal data expressed during registration on the site of "INTERNET STORE HOMISE" - https://homise.ru/, does not have a limited term of validity. The consent to use personal data may be revoked by the User in writing at any time after the Seller has fulfilled its obligation to the User regarding the delivery of the ordered Goods. In such a case, the processing of personal data will cease the next business day after receiving the written withdrawal of consent to use personal data by destroying personal data and any accounts used to access the Site.

11.4. "INTERNET STORE HOMISE" guarantees that the User's personal data will be used solely for the purpose of selling and delivering Goods, as well as for communicating with the User regarding any issues related to the order, as well as for informing the User about all promotions and special offers available on the website of "INTERNET STORE HOMISE" - https://homise.ru/.

11.5. "INTERNET STORE HOMISE" guarantees that the User's personal data will not be transferred to third parties, except for partners of "INTERNET STORE HOMISE" who participate in fulfilling the Seller's obligations to the User.

11.6. "INTERNET STORE HOMISE" has the right to send informational, including advertising messages, information about ongoing promotions, special offers, service messages informing the User about the order and its processing stages to the User's email or mobile phone via SMS only with their consent. The User has the right to refuse to receive advertising and other information without explaining the reasons for refusal. Placing an order in any form or registering on the Site means the User's consent to receive regular newsletters with advertising and informational materials about the activities of "INTERNET STORE HOMISE", goods offered for sale on the Site, contests, and other promotional events, as well as service messages informing the User about the order and its processing stages (for improving service quality). The User has the right to revoke their consent to receive advertising and informational materials without explaining the reasons. The withdrawal of consent must be made in writing by sending an electronic message to: orders@homise.ru. Service messages informing the User about the order and its processing stages cannot be declined by the User.

11.7. "INTERNET STORE HOMISE" has the right to record telephone conversations with the User. The company takes all possible measures to prevent unauthorized access to the recordings of telephone conversations and the information obtained during them.

11.8. According to Part 6 of Article 15 of the Federal Law No. 426-FZ "On Special Assessment of Working Conditions" dated December 28, 2013, the Company conducted an assessment of the working conditions of its personnel. The results are presented in a summary report of the special assessment of working conditions.

 

12. Limitation of Liability

12.1. "INTERNET STORE HOMISE" is not responsible to the User for: loss of data by the User; any losses incurred as a result of unauthorized access to the User's account; any losses that the User may incur due to the User's failure to maintain the confidentiality and security of their password or account information.

12.2. The website https://homise.ru may contain links to other resources, in particular, websites owned by third parties. The User acknowledges and agrees that "INTERNET STORE HOMISE" is not responsible for the availability of these resources and their content, as well as for any consequences related to the use of the content of these resources.

 

13. Dispute Resolution and Governing Law

13.1. This Agreement is governed by the laws of the Russian Federation.

13.2. All disputes and disagreements between the Seller and the User (Buyer) arising during the term of the agreement shall be resolved through negotiations.

13.3. If it is impossible to resolve disputes through negotiations, the dispute shall be resolved in court at the location of "INTERNET STORE HOMISE".

 

 

14. Amendment of the Agreement and Final Provisions

14.1. The company “INTERNET STORE HOMISE” has the right at any time to unilaterally make changes to this Agreement, terminate the Agreement, and post a new Agreement without prior notice to the Buyer. The new version of the Agreement shall be made publicly available on the website at https://homise.ru/ and shall come into effect from the moment it is posted on the website.

14.2. The User understands and agrees that taking actions on the website after the date of the corresponding changes to the Agreement signifies the User's consent to the new version of the Agreement.

14.3. If any provision of this Agreement is found to be invalid by a court, such provision shall not affect the validity of the remaining provisions of this Agreement.

14.4. The User agrees that the non-exercise or failure to exercise by the company “INTERNET STORE HOMISE” of any rights or remedies provided for in this Agreement or held by the company “INTERNET STORE HOMISE” by law does not constitute a waiver by the company “INTERNET STORE HOMISE” of such rights and/or remedies.

14.5. No part of this Agreement shall be construed as establishing a partnership, joint venture, employer-employee relationship, or any other relationship not expressly provided for in this Agreement between the User and the company “INTERNET STORE HOMISE”.

14.6. In all matters not covered by this Agreement, the company “INTERNET STORE HOMISE” and the Buyer shall be governed by the current legislation of the Russian Federation.